Frequently Asked Questions
Welcome to Our FAQ Section. Here, you'll find answers to common questions and helpful information about our services. If you can't find what you're looking for, feel free to reach out—our team is always here to help!
You can access Tradex Wallet through: • Web browser: Chrome, Firefox, or Edge (latest versions recommended). • Mobile devices: Android or iOS smartphones with an internet connection. For optimal performance, ensure a stable internet connection and updated browser.
Tradex Wallet employs: • Two-Factor Authentication (2FA) for account security. • SSL Encryption to protect data transfers. • Cold and Hot Wallets for secure cryptocurrency storage.
1. Go to the login page and click "Forgot Password." 2. Enter your registered email address. 3. Check your email for a password reset link. 4. Follow the instructions to create a new password.
1. Log in to your account. 2. Navigate to the "Deposit" section. 3. Select your preferred deposit method (cryptocurrency, bank transfer, Mobile Payment, Paypal, Credit Card or Agent Deposit). 4. Follow the on-screen instructions.
Tradex Wallet supports major cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and other popular coins. Check the platform for the full list of supported currencies.
1. Log in to your account and go to the "Withdraw" section. 2. Choose your withdrawal method (crypto wallet or bank account). 3. Enter the amount and confirm the request. 4. Withdrawals are processed within 1 to 4 hours for Cyrpto, Mobile Payment and Paypal Withdraws. Bank withdraws take maximum of 5 working days
Clear your browser cache or restart the mobile app. Ensure your internet connection is stable. If the problem persists, contact Tradex Wallet support via: Email: support@tradexwallet.com WhatsApp, Live Chat on the website.
Log in to your account and go to "Settings." Click "Enable 2FA." Download a 2FA app (e.g., Google Authenticator) and scan the QR code. Enter the code generated by the app to activate 2FA.
Yes, you can subscribe to multiple AI plans as long as you meet the minimum investment requirement for each plan.
Yes, the limits depend on your account type and the method used. Specific details are available in your account dashboard.
Steps: Navigate to the Staking section on the platform. Select the cryptocurrency you want to stake from the available options. Enter the amount of coins you want to stake. Review the staking duration and potential earnings. Confirm your staking by clicking Start Staking. Monitor your rewards under the Staking History section. Benefits of Staking: Earn passive income through staking rewards. Strengthen the network of the chosen cryptocurrency.
Steps: Go to the Referral Program section in your account. Copy your unique referral link or code. Share the link with your friends via email, social media, or messaging platforms. Ensure your friend registers using your referral link or code. Earn commissions as your referrals trade or invest in Tradex Wallet services. Referral Rewards Structure: Level 1: 4% commission Level 2: 2% commission Level 3: 1% commission Level 4: 0.5% commission
Steps: Open the Binary Trading section from your account menu. Select an asset or currency pair for binary options trading. Choose the expiry time for your trade (e.g., 1 minute, 5 minutes). Predict whether the price will go UP or DOWN within the chosen timeframe. Enter the amount you want to stake and confirm your prediction. Monitor your trade to see if it closes "in the money" (profitable). Reminder: Binary trading involves high risk; ensure you understand the market trends before trading.
Steps: Go to the P2P Exchange section on the dashboard. Browse the available buyers or sellers and select a suitable offer. Enter the amount you want to trade and confirm the transaction. Follow the payment instructions provided by the counterparty. Once payment is completed, click Mark as Paid (for buyers) or Confirm Receipt (for sellers). Wait for the counterparty to release the cryptocurrency or funds. Tips: Use the chat feature to communicate with the counterparty if necessary. Only trade with verified users to ensure safety.
Steps: Log in to your Tradex Wallet account. Navigate to the Trading Dashboard from the main menu. Choose the currency pair you want to trade. Select the order type: Market Order (instant execution) or Limit Order (executed at a specific price). Enter the trade details such as the amount and direction (buy or sell). Review and confirm your trade. Track your trades under the Trade History section.
Yes, we organize workshops and training sessions to educate users about our services. Follow our announcements or contact our support team for updates on events near you.
While Binance dominates in many markets, Tradex Wallet distinguishes itself with guaranteed hourly earnings, AI-powered trading, and multiple earning streams tailored to both beginners and experienced traders.
For support, you can reach us via: • Our website’s support section. • WhatsApp: +1 (920) 828-6289 • Email: support@TradexWallet.com • Local agents or representatives.
Yes, Tradex Wallet operates worldwide. We are currently expanding into new markets, including Africa. We accessible via both web and mobile apps
Yes, you can withdraw your earnings at any time, subject to the withdrawal methods terms and policies.
Tradex Wallet provides 6 distinct earning opportunities: 1. Peer-to-Peer Exchange 2. Live Buy and Sell Trading 3. Binary Trading 4. AI Trading 5. Agent Commissions 6. Referral System
Yes! Tradex Wallet is ideal for individuals with little or no trading experience. Our AI-based systems handle trading activities, allowing you to earn passively.
Our referral program rewards you for introducing others to Tradex Wallet. Commissions are structured as follows: • 4% on Level 1 referrals • 2% on Level 2 referrals • 1% on Level 3 referrals • 0.5% on Level 4 referrals
We offer four AI-based Trading plans designed to suit different financial goals: • Legacy Portfolio: Invest $15,000 to $50,000; earn 0.1% per hour. • Strategic Trader: Invest $2,300 to $10,000; earn 0.08% per hour. • Growth Pack: Invest $500 to $2,000; earn 0.06% per hour. • Starters Pack: Invest $50 to $200; earn 0.04% per hour. Earnings are calculated hourly, 8760 times per year.
Tradex Wallet stands out with its user-friendly interface, comprehensive market analytics, community-driven insights, and our AI-powered trading solutions.
Tradex Wallet is a cutting-edge crypto and automated trading platform, offering a wide range of services, including real-time trading and AI-powered trading solutions.
Getting started is simple. Just create an account, complete the verification process, and you'll be ready to fund your account and begin trading.
Yes, we prioritize the security of our users' investments. Our platform employs advanced security protocols and encryption to safeguard your assets and personal information.